Returns & Refunds Policy

Last Updated: 12 November 2025

Scyxnyjraxae ("we," "our," or "us") is committed to ensuring your satisfaction with our online art courses. This Returns & Refunds Policy explains your rights regarding returns and refunds for course purchases.

1. Refund Eligibility

1.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee from the date of course enrolment. If you are not satisfied with your course purchase for any reason, you may request a full refund within 14 days of your enrolment date.

1.2 Eligibility Requirements

To be eligible for a refund, you must:

  • Submit your refund request within 14 days of the course enrolment date
  • Provide your order number or enrolment confirmation
  • Not have completed more than 50% of the course content
  • Not have downloaded or shared course materials in violation of our Terms of Service

2. How to Request a Refund

To request a refund, please contact us using one of the following methods:

  • Email: info@scyxnyjraxae.world (include "Refund Request" in the subject line)
  • Phone: +44 20 1234 5678 (Mon-Fri: 9am-6pm GMT)
  • Contact Form: Visit our Contact page

Please include the following information in your refund request:

  • Your full name
  • Email address associated with your account
  • Course name and enrolment date
  • Order number or transaction ID
  • Reason for refund request (optional but helpful)

3. Refund Processing

3.1 Processing Time

Once we receive and approve your refund request, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

3.2 Refund Amount

If approved, you will receive a full refund of the course fee paid. Any applicable taxes or fees will also be refunded in accordance with applicable laws.

3.3 Payment Method

Refunds will be processed to the original payment method. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Course purchases made more than 14 days ago
  • Courses where more than 50% of the content has been accessed or completed
  • Gift purchases (refunds must be requested by the original purchaser)
  • Any course materials that have been downloaded, copied, or shared
  • Courses purchased during promotional periods where refund terms were explicitly excluded

5. Course Access After Refund

Upon approval of your refund request, your access to the course will be immediately revoked. You will no longer be able to access course materials, videos, or any other course content.

6. Disputes and Chargebacks

If you are not satisfied with our refund decision, please contact us directly to discuss your concerns. We are committed to resolving any issues fairly and promptly. Initiating a chargeback with your bank or credit card company without first contacting us may result in the suspension of your account.

7. Special Circumstances

7.1 Technical Issues

If you experience technical difficulties that prevent you from accessing or completing a course, please contact our support team immediately. We will work to resolve the issue. If we cannot resolve the technical problem within a reasonable timeframe, you may be eligible for a refund or course extension.

7.2 Course Cancellation

In the rare event that we cancel a course after you have enrolled, you will receive a full refund automatically, or you may choose to transfer your enrolment to another course of equal value.

7.3 Instructor Unavailability

If an instructor becomes unavailable and we cannot provide a suitable replacement, you will be offered a full refund or the option to transfer to another course.

8. Gift Purchases

If you purchased a course as a gift, refunds must be requested by the original purchaser within 14 days of the purchase date. The recipient's access to the course will be revoked upon refund approval.

9. Changes to This Policy

We reserve the right to modify this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the modified policy.

10. Consumer Rights

This policy does not affect your statutory rights as a consumer under UK law. If you are a consumer, you have certain legal rights regarding faulty or misdescribed goods and services, which are not affected by this policy.

11. Contact Us

If you have any questions about this Returns & Refunds Policy or wish to request a refund, please contact us:

  • Email: info@scyxnyjraxae.world
  • Phone: +44 20 1234 5678
  • Address: Scyxnyjraxae Studios, 123 Creative Lane, London, EC1A 1BB, United Kingdom
  • Hours: Mon-Fri: 9am-6pm GMT